Frequently asked questions
How much time does it take to receive the winnings?
Payment of the winnings is provided within 24 hours (unless there was replenishment via SMS). The funds remain on the account of the gambler until their full withdrawal through one of the available payment systems to the personal account.
How can I change my e-mail address?
To change your e-mail address (e-mail) in your account, you have to write about it at email@example.com. You need to specify the reason for changing your e-mail address and indicate your e-mail address that you want to use.
How does the casino identify the gambler?
For identification you need to send a scanned copy of your passport with the painted over series and number, as well as a scanned image of both sides of your payment card (if you plan to make deposits from this card) to e-mail of the casino. On the scanned copy of your card only the first 6 digits should be seen, and the last 4 digits, and CVV2 code shall be painted over. You may also be asked to confirm your data via video conference in Skype.
Hang-up of the game/computer and loss of money from the account, what to do?
In this case you need to write to the chat of our support service or to firstname.lastname@example.org . There you will be asked a few questions with regards to your hang-up game in order us to determine the problem and tell you what to do next.
Why online games are lagging or the site works incorrectly? What to do?
For effective work of your online games browser you need to clear your browser"s cache.
How to clear your cache in Google Chrome?
To clear your cache in Google Chrome, you need to go to your browser’s settings (find the settings in the upper right corner). Find “Tools” → “Deleting of data on the viewed pages”. Then select “Clear the cache” and remove the flags from the parameters that you want to remain unchanged. Then press the “Clear history” button. An alternative way to open these options is the key combination Ctrl + Shift + Del in the opened browser. In this case, you just have to tick the “Clear Cache” and press the “Clear history” button.
How to clear your cache in Mozilla Firefox?
To clear your cache in Mozilla Firefox, click on the browser icon in the top left corner of the browser. Choose the “Log” and click on “Clear Recent History”. Expand the “Details”, put a tick on the word “Cache”. Click on the “Clear Now” button. An alternative way to open this parameter is a combination of keys Ctrl + Shift + Del in the opened browser. In this case, you will only have to tick the word “Cache” and click “Clear Now” button.
How to clear your cache in Opera?
To clear the cache in Opera browser, you need to click on the browser icon in the top left corner and select “History” item. Then find the “Clear history of visits” button. Tick the “Clear Cache”. An alternative way to open the parameters of history clean-up is a key combination Ctrl + Shift + Del in the opened browser, after closing the tab with the game. In this case, you will only have to tick the “Clear Cache” and click the “Clear history of visits” button.
How to clear your cache in Internet Explorer?
To clear your cache in Internet Explorer browser, click on the top menu, then select “Tools and Internet Options”. Then click on the “Browsing History” and click the “Delete ...” button. Here you need to select only the “Temporary Internet Files” and click “OK”.
How to clear your cache in Safari?
To clear the cache in the Apple Safari browser, go to the “Settings” item and select “Privacy”. Then find the item “Delete All Web sites Data”.